FAQ
My AC isn’t cooling but it’s 95° today — do you handle emergencies?
Yes. No‑cool calls during Gwinnett heat advisories are treated as urgent HVAC requests. A technician can check common causes such as a tripped breaker, failed capacitor, clogged condensate line, frozen coil, refrigerant leak, or compressor problem and explain repair vs. replacement options before work begins.
What does an AC service or HVAC maintenance visit include?
A typical maintenance visit checks refrigerant pressures, electrical components, capacitor health, drain line flow, thermostat settings, blower operation, filter condition, and coil cleanliness. The goal is to catch weak parts, airflow problems, and efficiency issues before summer demand turns them into an emergency AC repair call.
Can a technician troubleshoot my HVAC system before I replace it?
Yes. HVAC troubleshooting usually starts with symptoms: no cooling, warm air, short cycling, uneven rooms, frozen lines, water near the indoor unit, breaker trips, or error codes. A technician can isolate whether the issue is electrical, airflow, refrigerant, thermostat, ductwork, or equipment age before quoting a replacement.
Do you help with heating repair and heat pump problems?
Yes. The same category covers heating repair, furnace service, heat pump diagnostics, no-heat calls, auxiliary heat issues, short cycling, and thermostat problems. Heat pumps are common in Gwinnett homes, so repair quotes often compare component fixes against efficiency and age.
What is the R‑410A to R‑454B refrigerant change and does it affect me?
As of January 1, 2025, all new residential AC and heat pump systems sold in the US must use R‑454B (or another low‑GWP refrigerant). Existing R‑410A systems can still be serviced, but R‑410A refrigerant pricing has risen sharply through 2025–2026 and supply will continue to tighten. We work with technicians who can service R‑410A units, repair them where it makes economic sense, and explain when a R‑454B replacement is the smarter long‑term move.
Are there tax credits or rebates for a new heat pump in 2026?
Yes. The federal 25C Energy Efficient Home Improvement Credit covers up to $2,000 per year for qualifying heat pumps, and Georgia’s state heat‑pump rebate programs continue to expand in 2026. The HVAC pros we connect you with can quote equipment that qualifies and provide the manufacturer documentation you need to claim the credit on your taxes.
Should I repair my old system or replace it?
Replacement may be worth comparing when the system is 10–15+ years old, repair costs keep stacking up, rooms stay uneven, energy bills jump, major parts fail, or refrigerant leaks are recurring. With R‑410A refrigerant prices climbing, that math has shifted in 2025–2026. A technician can give you a side-by-side repair and replacement estimate.
Are your HVAC technicians licensed?
Yes. We connect you with licensed Georgia HVAC contractors whose technicians hold the EPA 608 certification required to handle refrigerant.